Return and Refund Policy

Stock items

Digital locks, handles, viewers and other catalogue items may be returned within fourteen days of collection or delivery if they are unused, unfitted and in their original packaging. Bring the invoice. A refund is made by the same method you paid within fourteen working days of the item reaching us.

Made-to-measure doors

A leaf cut to your opening cannot be resold. Once fabrication has begun, cancellation forfeits the deposit. Before fabrication begins, a cancellation is refunded in full less any coating or hardware already ordered specifically for your job.

Changing your mind mid-order

If you want to change a finish, a bar pattern or a lock after ordering, tell us as early as possible. Changes made before cutting usually cost nothing beyond a price difference. Changes after cutting mean a new leaf and a new price.

Faulty on arrival

If a door or lock reaches you with a manufacturing defect, we replace or repair it at our cost, including the labour. Tell us within seven days of installation so the fault is not confused with later handling damage.

Faults inside the warranty

Report the fault by phone or email with a photograph. We inspect within five working days across Selangor and Kuala Lumpur. Repairs are done on site where possible; where they are not, we remove the leaf and provide a temporary closure at no charge.

What is not covered

Damage from forced entry, impact, flooding, unsuitable cleaning agents, adjustments by other contractors, or an opening that has moved because of structural settlement. We will still quote for repair in those cases, it simply is not free.

Deposits on cancelled site visits

Measurement appointments carry no fee. If nobody is at the property twice in a row we may ask for a small booking amount before scheduling a third visit, refunded against your order.

How to start a return

Email [email protected] with your invoice number, or call +60 3-3324 7180 during opening hours. We confirm in writing what will happen next and by when.

Getting in touch about this page

Write to [email protected], call +60 3-3324 7180, or post to Sentinel Doorworks Sdn. Bhd., No. 27, Jalan Batu Nilam 16, Bandar Bukit Tinggi 2, 41200 Klang, Selangor.