Brewpro Ceilings

Home / Return & Refund Policy

Return & Refund Policy

Last revised: 12 June 2026

Every Brewpro ceiling is fabricated to the millimetre for one specific room, so a "return" in the retail sense is rarely possible. This policy explains, honestly and in advance, what is refundable, when, and how we make things right when something is wrong.

1. Cancelling before fabrication

You may cancel at any time before your membrane is cut. We refund your deposit in full, less any third-party costs already incurred on your instructions (for example licensed artwork for a printed ceiling). Refunds are issued to the original payment method within 14 days.

2. Cancelling after fabrication begins

Once cutting and welding start, the membrane has no other buyer — it fits your room and no one else's. Deposits are therefore non-refundable from that point. We will always tell you the fabrication start date when you place the order, so the window is never a surprise.

3. Rescheduling

Moving an installation date costs nothing with 48 hours' notice. Repeated last-minute rescheduling (less than 24 hours, more than twice) may incur a RM 350 remobilisation fee per additional visit.

4. Defects and remakes

  • If a membrane arrives with a manufacturing defect — colour inconsistency, weld faults, print errors — we remake it at no cost, at the front of the fabrication queue.
  • If an installation flaw appears within the 2-year workmanship guarantee (loose track, visible waviness, gaps at fittings), we return and correct it free of charge.
  • Within the 12-year membrane warranty, qualifying material failures are remedied by repair or replacement of the affected membrane. The warranty covers the ceiling system itself, not consequential redecoration.

5. What is not refundable

  • Completed installations you have accepted at handover, where the finish matches the signed sample.
  • Damage caused after handover by punctures, third-party contractors or building alterations (we can usually repair these — ask for a quote).
  • Colour perception differences from the physical sample you approved; membranes are checked against the sample code before dispatch.

6. How to raise a claim

Email [email protected] with your invoice number, photos of the issue and a contact number, or WhatsApp +60 12-517 8394. We acknowledge within one working day and, for physical issues, aim to inspect within seven.